Frequently asked questions
How do I know a product is genuinely handmade?
Every listing links to the artisan's profile and, where available, an "Understand the Craft" page showing the materials, process, and approximate time behind that item.
Where does my impact contribution go?
A defined share of profit from every order goes to our selected charitable cause. You can see running totals and where funds go on the Impact page.
Can items ship from more than one artisan in a single order?
Yes — your cart groups items by the artisan selling them, and each is fulfilled and shipped by that artisan separately.
How long does a made-to-order item take?
It varies by artisan and craft — typical production time is shown on the product page, alongside whether the item is ready to ship or made to order.
How do I become an artisan on Craftline?
Use "Apply to sell" from the About page or Login screen to start an application. Our team reviews each artisan before they're able to list products.
What's your return policy?
Because many items are made to order, return windows vary by artisan and are shown on each product page before you buy.